Gravös Privacy Policy

Gravös respects your privacy and is committed to protecting your personal data when you use our website and automation solutions.

Applies to: Gravös website & services Includes: Home & hotel automation

Gravös respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how Gravös (“we”, “us”, “our”) collects, uses, shares and safeguards information when you visit our website or use our products and services in the fields of home and hotel automation, including switches and controls, motorised curtains, locks and security, hotel automation, switchable smart glasses and stretch ceilings.

1. Controller and Contact

Gravös is the entity responsible for determining the purposes and means of processing your personal data (the “data fiduciary” / “data controller”, as applicable under law). You may contact us for any questions or requests regarding this Privacy Policy or your personal data using the contact details provided on our website contact page.

2. Scope of this Policy

This Policy applies to:

Visitors to our website and landing pages.
Prospective and existing customers, partners and vendors who interact with us via forms, email, phone, WhatsApp or other channels linked from our website.
Users of automation solutions supplied, configured or supported by Gravös where such use involves our direct processing of personal data (for example, cloud dashboards, mobile apps, support tools).

This Policy does not apply where Gravös processes data solely as a service provider on behalf of another controller under their privacy terms, or where third‑party websites or apps are used that are governed by their own privacy policies.

3. Personal Data We Collect

The personal data we may collect, store and process includes:

Identity data: Name, title, company name, position.
Contact data: Address, email address, phone number, messaging identifiers (e.g. WhatsApp number).
Technical data: IP address, browser type and version, device identifiers, operating system, time zone setting and location, and other information about the devices you use to access our website.
Usage data: Information about how you use our website, products and services, including pages viewed, clicks, features used and configuration choices.
Marketing and communication data: Your preferences for receiving marketing from us and your communication preferences.
Project and installation data: Property type (home, hotel or commercial), room and zone details, automation requirements, and related drawings or descriptions you provide which may indirectly relate to identifiable individuals.

We do not intentionally collect sensitive personal data (such as health information, biometric identifiers or financial account numbers) through our website, and you should avoid including such details in open forms or general communications with us.

4. How We Collect Data

We collect personal data through the following methods:

Direct interactions: When you fill in forms on our website, request a quote, subscribe to updates, contact us by phone, email or messaging apps, or provide information during sales, installation or support interactions.
Automated technologies: We automatically collect technical and usage data about your equipment, browsing actions and patterns via cookies and similar technologies when you use our website.
Third parties: We may receive information about you from analytics providers, advertising networks, social media platforms or installation partners where permitted by law and their privacy terms.

5. Legal Basis and Purposes of Processing

Where applicable, Gravös processes your personal data on the basis of your consent, to perform a contract with you or to take steps at your request prior to entering into a contract, to comply with legal obligations, and/or for legitimate interests such as improving and protecting our services.

We use personal data for the following purposes:

To provide and manage our products and services, including designing, configuring and supporting automation systems for homes, hotels and other properties.
To respond to enquiries, provide quotations, schedule site visits, and manage customer relationships.
To operate, secure and improve our website, apps and connected platforms.
To personalise content, including recommending solutions or configurations that may be relevant to your property and preferences.
To send administrative messages, alerts, service‑related notifications and updates about your automation system.
To send marketing communications about Gravös products, offers, events and updates, where permitted and subject to your choices.
To comply with legal requirements, resolve disputes, enforce agreements and protect our rights, users and the public.

6. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enable core site functionality and security, remember your preferences, understand how visitors use our pages and support marketing and analytics.

You can manage or disable cookies via your browser settings and, where implemented, through our cookie consent banner or preference centre. Certain cookies are essential for the website to function and cannot be switched off without affecting how the site works.

7. Disclosures and Sharing of Data

We do not sell your personal data. We may share personal data with carefully selected recipients, only to the extent necessary and subject to appropriate safeguards, including:

Service providers such as hosting, cloud infrastructure, analytics, communications, payment processing, logistics, installation and maintenance services.
Business partners and integrators who work with Gravös to deliver or support automation projects for your premises.
Professional advisers including lawyers, auditors and consultants bound by confidentiality obligations.
Governmental, regulatory or law enforcement bodies where required by law or to protect our rights, safety or property, or those of others.
Another entity in connection with a merger, acquisition, restructuring or other corporate transaction involving Gravös, to the extent permitted by law.

8. International Transfers

Depending on the location of our infrastructure and service providers, your personal data may be transferred to and processed in countries other than your country of residence, some of which may have different data protection laws.

Where required, we implement appropriate safeguards, such as contractual protections or other mechanisms recognised by applicable law, to ensure your data remains protected.

9. Data Retention

Gravös retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements.

When personal data is no longer required, we will delete or anonymise it in a secure manner, unless we are legally obliged to retain it for a longer period.

10. Security of Your Data

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration or destruction, including access controls, encryption where appropriate and procedures for responding to potential data breaches.

However, no system is completely secure, and the transmission of information via the internet always carries some risk; users are encouraged to exercise care when sharing information online.

11. Your Rights

Depending on the laws that apply to you, you may have rights such as access, correction, deletion, withdrawal of consent, restriction or objection to certain processing, and data portability, where applicable.

To exercise these rights, please contact us using the contact details on our website, clearly indicating your request and providing sufficient information for us to verify your identity. You may also have the right to lodge a complaint with the relevant data protection authority.

12. Children’s Privacy

Our website and services are not directed to children, and Gravös does not knowingly collect personal data from individuals under the age required by applicable law without appropriate parental or guardian consent.

13. Third‑Party Links and Services

Our website may contain links to third‑party websites, plug‑ins or services. Clicking those links or enabling those connections may allow third parties to collect or share data about you. Gravös is not responsible for the privacy practices of such third parties.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors.

15. How to Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or our handling of your personal data, you can reach us using the contact details provided on our website contact or support page.

Last updated: 22 December 2025